Support

Something not working, or an idea for MomMemo? Write to support@mommemo.app – we usually reply within two working days.

Common questions

How do I cancel my subscription?

On iPhone: Settings → your name → Subscriptions → MomMemo → Cancel Subscription. You can also open it from MomMemo: Premium → Manage subscription. Cancel at least 24 hours before the end of the current period to avoid the next charge.

I bought Premium on another phone. How do I get it back?

Sign in with the same Apple or Google account, open Premium and tap Restore purchase.

How do I move my journal to a new phone?

Turn on backup in Settings → Account and backup before you switch. On the new phone, sign in with the same account and your journal is restored. Without backup the journal stays only on the old phone – you can always download a full archive in Settings → Privacy.

How do I delete my account and data?

Settings → Privacy → Delete account. This deletes your account, everything stored for it on our server, and the journal on the phone. An active subscription must be cancelled separately in the App Store or Google Play. Step-by-step: Delete your account.

Is MomMemo therapy or medical advice?

No. MomMemo, including its AI features, never diagnoses and is not a substitute for professional help. If you are struggling, please reach out to a doctor, midwife, therapist or someone you trust.

Privacy requests: privacy@mommemo.app