Delete your account and data
You can delete your MomMemo account at any time. Deleting the account removes your account record and everything stored for it on our server (e-mail address, subscription status, AI usage records, and your backup if you had turned it on), and it also removes the journal from your phone.
In the app recommended
- Open MomMemo and go to Profile → Privacy (or Account and backup).
- Tap Delete account and confirm.
- Your account and server data are deleted immediately; the journal on the phone is removed right after.
By e-mail
If you no longer have the app installed, write to privacy@mommemo.app from the e-mail address you used to sign in (your Apple or Google account e-mail). We delete the account within 30 days and confirm by e-mail. We may ask you to confirm the request from that address to make sure it is yours.
Delete your data but keep your account
You can remove some or all of your data without deleting your account:
- Single entries, memories, photos or voice notes: open the item and tap Delete. If backup is on, the server copy is deleted at the next sync.
- Everything stored on our server: Settings → Account and backup → turn off Backup. This withdraws your consent and deletes the server copy of your journal, photos and voice notes; your account and subscription stay.
- Everything on your phone: Settings → Privacy → Delete all data. Your journal is removed from the phone; your account and subscription stay.
- AI usage records (no content, only feature, date and cost) are kept for 12 months to enforce limits and are then deleted automatically. To have them deleted earlier, write to privacy@mommemo.app.
Requests by e-mail are handled within 30 days.
What is deleted with the account
- Account: e-mail address, account ID, sign-in provider, sign-in timestamps
- Subscription record and AI usage records (these never contain your writing)
- Backup on our server, if you had turned it on: entries, moods, memories, photos, voice notes
- The journal stored on your phone (when deleting from the app)
What is not deleted by us
- An active subscription – cancel it separately in the App Store or Google Play; deleting the account does not stop billing.
- Archives you exported yourself (Settings → Privacy → Download archive) – they are files on your device.
Questions: privacy@mommemo.app. See also our Privacy Policy.